The elementary motto to maintain and enhance service standards

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In the heart of Agra is located DoubleTree by Hilton Hotel Agra offering breathtaking view of the legendary monument the ‘Taj Mahal’ from the pool area, and convenient access to Agra attractions such as the Agra Fort, Akbar’s Tomb and Sadar Bazaar. TP Sreejith, General Manager, DoubleTree by Hilton shares more with TTJ.

This elegant Agra hotel provides the ideal setting for business events, social gatherings and memorable weddings. A 3,840 sq. ft. Grand Ballroom connects to an open-air pre-function area. Features include the 1,820 sq. ft. Coronation Room; the Concourse, a multi-function hall; two boardrooms; a 24-hour business center; contemporary A/V facilities and creative catering. Sharing on how the property did in 2015 and what are the expectations from 2016, Sreejith shares, “We did an average occupancy percentage for the year 2015. However, since 2016 would be our second year of operations, we are anticipative to do a much better business this time around,” he further adds, “Of course, there are challenges for occupancies. Majorly it is the pricing. The competition is not amongst just tier I but also coming up are newer properties in the tier II and III, vying for the same target audiences.”

Today the business has more challenges than just buildings. To sustain and enhance the revenues, more has to be input into the property. Tier II and III segments challenge the market on contemporary pricing and lower overheads. A successful revenue generation is to ensure that the ‘quality of life’ for the customer becomes exemplary during the stay at the property. With the increase of challenge there has been a wide demand of a smart workers but what is the current need of the industry ‘hard workers’ or ‘smart workers’. Commenting on the statement, Sreejith says, “As with any kind of workforce, the elementary motto is to maintain and enhance service standards. Thus, today we need ‘smart workers’, that are adaptive, multi-functional and raring to go.”

“DoubleTree by Hilton Agra is one of the very few hotels with Taj View Rooms. Our product and service standards are in line with CARE (Creating a Rewarding Experience) culture. It is also located minutes from the legendary mausoleum, The Taj Mahal,” concludes Sreejith.

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Carlson Rezidor Hotel Group signs seven hotels in Jammu and Kashmir

Carlson Rezidor Hotel Group, one of the world’s largest and most dynamic hotel groups, recently announced the signing of a portfolio agreement with Mushtaq Group of Hotels to open seven hotels comprising 817-rooms under the Radisson Blu, Radisson and Country Inns & Suites By CarlsonSM brands, in the northern Indian state of Jammu and Kashmir. The seven hotels will be located in the main gateway markets throughout the state and will position Carlson Rezidor Hotel Group as the largest international hotel operator in Jammu and Kashmir. The first hotel is expected to open in the fourth quarter of 2016 in Srinagar. “This multiple-hotel portfolio deal underscores the rapid rate of Carlson Rezidor’s expansion and reinforces our leading position in India, a key market that we remain deeply committed to.
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We are pleased to be forging a new partnership and will be employing our proven strategy of signing conversions as well as new builds to establish a strong brand presence efficiently and expediently,” said Thorsten Kirschke, president, Asia Pacific, Carlson Rezidor Hotel Group. Raj Rana, chief executive officer, South Asia, Carlson Rezidor Hotel Group added, “The region enjoys strong domestic leisure demand and is home to some of the most visited leisure destinations in India. Integral to our growth in India is an emphasis on expanding in leisure markets and state capitals. With the signing of this portfolio, we will make inroads into the summer and winter capital of Jammu and Kashmir, as well as provide our Club Carlson members an international brand choice in high demand leisure driven markets such as Srinagar, Pahalgam and Gulmarg.”