The elementary motto to maintain and enhance service standards

DoubleTree by Hilton Agra, hilton, hilton hotel, hilton hotel agra, hilton hotel in agra

In the heart of Agra is located DoubleTree by Hilton Hotel Agra offering breathtaking view of the legendary monument the ‘Taj Mahal’ from the pool area, and convenient access to Agra attractions such as the Agra Fort, Akbar’s Tomb and Sadar Bazaar. TP Sreejith, General Manager, DoubleTree by Hilton shares more with TTJ.

This elegant Agra hotel provides the ideal setting for business events, social gatherings and memorable weddings. A 3,840 sq. ft. Grand Ballroom connects to an open-air pre-function area. Features include the 1,820 sq. ft. Coronation Room; the Concourse, a multi-function hall; two boardrooms; a 24-hour business center; contemporary A/V facilities and creative catering. Sharing on how the property did in 2015 and what are the expectations from 2016, Sreejith shares, “We did an average occupancy percentage for the year 2015. However, since 2016 would be our second year of operations, we are anticipative to do a much better business this time around,” he further adds, “Of course, there are challenges for occupancies. Majorly it is the pricing. The competition is not amongst just tier I but also coming up are newer properties in the tier II and III, vying for the same target audiences.”

Today the business has more challenges than just buildings. To sustain and enhance the revenues, more has to be input into the property. Tier II and III segments challenge the market on contemporary pricing and lower overheads. A successful revenue generation is to ensure that the ‘quality of life’ for the customer becomes exemplary during the stay at the property. With the increase of challenge there has been a wide demand of a smart workers but what is the current need of the industry ‘hard workers’ or ‘smart workers’. Commenting on the statement, Sreejith says, “As with any kind of workforce, the elementary motto is to maintain and enhance service standards. Thus, today we need ‘smart workers’, that are adaptive, multi-functional and raring to go.”

“DoubleTree by Hilton Agra is one of the very few hotels with Taj View Rooms. Our product and service standards are in line with CARE (Creating a Rewarding Experience) culture. It is also located minutes from the legendary mausoleum, The Taj Mahal,” concludes Sreejith.

Advertisements